01Agreement
These terms govern access to and use of Ragis (the “Service”), provided by Ragis. By creating an account or using the Service on behalf of an organization, you accept these terms for that organization.
If you have a signed order form or master agreement with us, that document prevails where it conflicts with these terms.
02Accounts and access
Your organization controls who can sign in, which workspaces they see and which documents they can read. Owners and admins are responsible for managing members and roles.
Keep credentials confidential and tell us promptly about any unauthorized access. Where your organization uses single sign-on, access follows your identity provider.
03Your content
You keep all rights to the documents you upload and the questions you ask (“Customer Content”). You grant us only the rights needed to host, index and process Customer Content to provide the Service to you.
We do not use Customer Content to train AI models. You confirm you have the right to upload it, including any personal data it contains.
04Acceptable use
You agree not to:
- upload malware or content you have no right to share;
- try to access another organization's data or bypass permissions, quotas or rate limits;
- probe, scan or load-test the Service without written permission;
- use the Service to break the law or infringe the rights of others.
We may suspend access that puts the Service or other customers at risk, and will tell you why when we can.
05AI-generated answers
Answers are generated by AI from the documents you can access and link to the passages they rely on. Ragis declines to answer when it cannot find support, but answers can still be incomplete or wrong.
Check the cited sources before relying on an answer for legal, financial, medical or other important decisions. You remain responsible for those decisions.
06Plans, fees and quotas
Fees are billed in advance on the monthly or annual schedule specified in your order form (see pricing), plus any one-time setup fee listed there. Each plan includes monthly quotas for queries, documents, storage and file size, and a per-minute rate limit.
When you reach a quota, new requests of that type are blocked until the next period or until you upgrade. Fees are exclusive of taxes and are non-refundable except where the law or your agreement says otherwise.
07Security and confidentiality
We protect Customer Content with tenant isolation, permission checks before retrieval, encryption in transit and at rest, and audited administrative access. Each party keeps the other's confidential information private and uses it only to perform under these terms. Details are in our privacy policy and, where signed, your data processing agreement.
08Availability and support
We work to keep the Service available and may run scheduled maintenance. Service-level commitments apply only where they are written into your agreement, as with Private Cloud.
09Term, termination and your data
These terms run while you use the Service. Either party may end them as set out in your order form, or immediately if the other materially breaches them and does not fix the breach within 30 days of notice.
Before your account closes you can export your documents. After closure we delete Customer Content from the live Service, including its search index, and backups expire on their regular schedule.
10Disclaimers and liability
Except as stated in these terms, the Service is provided “as is”. To the extent the law allows, neither party is liable for indirect or consequential damages, and each party's total liability is limited to the fees paid in the twelve months before the claim.
11Changes
We may update these terms. For material changes we will notify organization owners at least 30 days in advance. Continuing to use the Service after a change takes effect means you accept it.
12Governing law and contact
The governing law and venue are those stated in your order form. For questions about these terms, use the contact listed in your agreement or order form.